논문 국내 국내전문학술지(KCI급) IPA를 활용한 제품사용설명서의 작성원칙에 대한 소비자 중요도-만족도 분석
- 학술지 구분 국내전문학술지(KCI급)
- 게재년월 2020-06
- 저자명 배성민, 서준혁
- 학술지명 품질경영학회지
- 발행처명 한국품질경영학회
- 발행국가 국내
- 논문언어 한국어
홈페이지논문 초록 (Abstract)
Purpose: This study examined the importance and satisfaction of consumers perception of the information delivery format of products and services required and recommended by KS A ISO / IEC Guide 13: 2003 and KS A ISO / IEC Guide 37: 2003.Methods: In this study, the importance and satisfaction of clarity, principles of information transfer, how to use expressions and technical terms, and technical terms, warning signs, and durability were investigated.Results: The t-test analysis of the importance and satisfaction of the Writing Rules of the product user guide showed that all items had statistically significant differences. The importance of the writing rules of the product user guide for the use of the product was in the order of warning signs (4.423), how to use expressions and technical terms (4.215), principles of information transfer (4.163), clarity (3.914), and finally durability (3.851).Conclusion: Among the explanation, instruction and warning functions of the Product User Guide, the consumer uses the manual to identify the inherent dangers and misuse of the product. Besides, since the life of the product is prolonged, the Product User Guide also needs to improve the quality of the cover or paper so that it can use for a long time.