논문 국내 국내전문학술지(KCI급) 제품사용설명서의 작성원칙이 소비자의 제품사고예방에 미치는 영향
- 학술지 구분 국내전문학술지(KCI급)
- 게재년월 2019-09
- 저자명 배성민, 서준혁
- 학술지명 품질경영학회지
- 발행처명 한국품질경영학회
- 발행국가 국내
- 논문언어 한국어
홈페이지논문 초록 (Abstract)
Purpose: The purpose of this study is to analyze how the writing rules of the product user guide affect consumers understanding of products and the prevention of product accidents.Methods: We surveyed consumers to see how the writing rules of the product user guide help consumers to understand products and prevent product accidents.Results: We derived the importance, necessity, usability, and readability of the principle of making product manuals through analysis of previous research. Usability is the writing rule of the product user guide that the consumer has the most influence on the understanding of product use and the product accident.Conclusion: It is necessary to make product user guide so that consumers can understand the function and safety of products by using video and various image media. Also, It is the obligation to explain all stages of the product and to communicate through the product user guide how to prevent the product accident step by step.